Frequently Asked Questions
Here you will find answers to frequently asked questions.
Cash payment at pickup
For collection at our company headquarters: Rotackerstraße 21, D- 76437 Rastatt.
Prepayment by bank transfer
Your order will be shipped immediately after the invoice amount has been received in our bank account. You will receive an advance payment invoice with our bank details. Please transfer the invoice amount only after receiving the prepayment invoice. The goods ordered by you will remain reserved for you until receipt of payment, for a maximum of 7 days.
Immediate bank transfer
Only the account number, bank code, PIN and TAN number are required for processing. The encryption is done via a secure SSL3 connection. The conditions of the bank apply.
Fast and secure payment with PayPal. Your data is collected in a separate terminal window via a secure connection to PayPal. The conditions of PayPal apply.
Regular customers with VAT ID, public authorities and public institutions can order on account and pay within 14 days. However, this can lead to delays in delivery, as your details must first be checked. Deliveries outside Germany only against prepayment.
Translated with www.DeepL.com/Translator (free version)
Shipping charges mainland Germany:
- 8.00 € (9.52 € including VAT) up to a net merchandise value of 200 €.
- 13.00 € (15.47 € including VAT) up to a net merchandise value of 500 €.
- Free to German border from a net merchandise value of 500 € and higher.
- For the following postal code areas we charge an island surcharge of 12,00 € per package:
18565 (Hiddensee), 25849 (Pellworm), 25859 (Hooge), 25863 (Langeneß), 25869 (Gröde), 25938 (Föhr), 25946 (Amrum), 25980, 25992, 25996, 25997 25999 (Sylt) 26465 (Langeoog), 26474 (Spiekeroog), 26486 (Wangerooge), 26548 (Norderney), 26571 (Juist), 26579 (Baltrum), 26757 (Borkum), 27498 (Helgoland).
- 3.37 € (4.00 € including VAT) Packaging and Insurance flat fee.
Delivery charges outside Germany: The shipping costs abroad depend on various circumstances. They may differ from country to country. The final shipping costs will be shown before you complete your order.
You also have the option to pick up the goods from our stock in Rastatt, Germany.
We deliver after receipt of payment. As soon as we receive your payment, we will ship your goods or prepare them for pick up from your carrier.
No delivery or pick up on weekends.
Express deliveries are available at an extra charge.
Once your order has been shipped, you will receive an email with tracking number. You can click the tracking number link to track your package on the carrier's website.
Shippings to Germany and EU: Entrepreneurs according to § 14 BGB have no right of cancellation or return.
Customers outside the EU have no right of cancellation or return.
We will send you a return slip.
As long as your return meets these criteria, we will process it promptly.
Please note that we only take back unused products in original packaging. Unpacked hygiene products are excluded from the right of return.